Privacy Policy orange88 – Your Personal Data Protection

Orange88 takes our responsibility to every player's privacy seriously. This Privacy Policy explains in detail how we collect, store, use, and protect your personal information while you use the orange88 platform — including the official website at orange88.fun, mobile app, and all related services.

We understand that your trust is our most valuable asset. That is why every data-related decision is made with user interests and safety as the top priority. This policy is written in plain, easy-to-understand language — not filled with confusing legal jargon.

By registering or continuing to use the orange88 platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using the platform and contact our support team for further steps.

Orange88 collects personal information in two main categories: information you provide directly, and information collected automatically while you use the platform.

Information you provide directly:

• Registration information: Full name, date of birth, identity card number (MyKad), email address, and mobile phone number.
• Financial information: Bank account number, bank name, and debit or credit card details for processing deposit and withdrawal transactions.
• Verification documents: Copies of your MyKad, passport, or other identity documents submitted during the KYC (Know Your Customer) process.
• Support communications: Records of chats, emails, or messages you send to the orange88 customer support team.

Automatically collected information:

We only collect information that is strictly necessary for the stated purposes. Excessive or irrelevant data collection is contrary to orange88's privacy commitment.

Every piece of information we collect has a clear and legitimate purpose. orange88 uses your personal data for the following purposes:

• Account management: Registering and maintaining your account, processing secure logins, and restoring access when needed.
• Transaction processing: Verifying and processing deposits and withdrawals quickly and securely through orange88's integrated payment system.
• Identity verification (KYC): Verifying that every player is a real individual who meets the age and jurisdictional requirements under applicable law.
• Fraud prevention: Detecting suspicious activity, account abuse, and money laundering attempts through automated monitoring systems.
• Customer support: Providing accurate and responsive support based on your interaction history and account information.
• Promotional communications: Sending bonus offers, the latest promotions, and platform notifications — only if you have given consent to receive such communications.
• Platform improvements: Analysing usage data in aggregate (without identifying individuals) to improve design, performance, and the overall user experience.
• Legal compliance: Complying with legal obligations, regulatory requirements, and lawful requests from authorities in accordance with established procedures.

Orange88 does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, there are limited situations where sharing information is necessary and lawful:

• Payment service providers: Required transaction information is shared with banks and digital wallet providers to process deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Platform technology provider: Technology partners that help operate the platform, including cloud service providers, game software suppliers, and customer support systems — all bound by data processing agreements that comply with privacy standards.
• Legal requirements: If orange88 is required by law, court order, or a lawful directive from a government authority to disclose information, we will do so in accordance with proper procedures.
• Financial crime prevention: Relevant information may be shared with regulatory bodies or law enforcement agencies as part of efforts to prevent money laundering, terrorism financing, or other illegal activities.
• Business transfers: In the event of any merger, acquisition, or business asset transfer, user data may be included among the transferred assets — with adequate notice provided to users in advance.

In all of the above sharing scenarios, orange88 ensures that only the minimum necessary information is shared, and all receiving parties are bound by confidentiality obligations equivalent to our own standards.

Protecting your personal data from unauthorised access, loss, or misuse is orange88's absolute priority. We implement multiple layers of technical and organisational security controls:

• Data encryption in transit: All communications between your device and our servers are secured by 256-bit TLS/SSL protocols — no sensitive data is transmitted in plain text.
• Data encryption at rest: Sensitive information such as passwords and financial data is stored in encrypted form using modern encryption algorithms within our database.
• Two-factor authentication (2FA): orange88 offers an additional layer of security through two-factor authentication to protect your account from unauthorised access.
• Continuous monitoring: An automated threat detection system operates 24/7 to identify and respond to any suspicious activity promptly.
• Regular security audits: We conduct regular penetration testing and security audits by independent third parties to identify and address any system vulnerabilities.
• Internal access control: Staff access to user data is governed by a need-to-know principle, with comprehensive audit logs maintained for every access made.

While we take every reasonable step to protect your data, no system can guarantee absolute 100% security in a digital environment. We therefore encourage you to take precautions as well, such as using a strong password and never sharing your login credentials with anyone.

Orange88 uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and deliver relevant content. The following are the types of cookies we use:

• Essential cookies: These cookies are required for core platform functions such as login authentication, session security, and site navigation. They cannot be disabled as the platform will not function properly without them.
• Preference cookies: Saving your preferences such as language, time zone, and display settings so you don't need to reconfigure them on every visit.
• Analytics cookies: Helping us understand how users interact with the platform — the most visited pages, time spent, and points where users exit. This data is used in aggregate and does not identify individuals.
• Security cookies: Used to detect unauthorised login attempts, bot activity, and other security threats to protect your account.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the orange88 platform. For more information on managing cookies, please refer to your web browser's help documentation.

Orange88 recognises and respects your rights regarding personal data. As a registered player, you have the following rights:

To exercise any of the above rights, please contact our support team via the in-platform live chat. We will process your request within 14 business days. For complex requests, this period may be extended to up to 30 days, with notice provided to you.

Please note that certain rights may be limited by our legal obligations — for example, we may be required to retain specific transaction records for periods prescribed by financial and tax laws applicable in Malaysia.

Orange88 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect, store, or process any personal information from individuals under the age of majority.

If we find that a child's personal data has been collected without our knowledge, we will take immediate steps to delete the information and close the relevant account. Strict age verification is enforced during registration as the first line of defence.

If you discover or suspect that a minor has registered or is using the orange88 platform, please contact our support team immediately. We will take the necessary action without delay.

Orange88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to how we operate.

For any material amendments — that is, changes that significantly affect how we process your data — we are committed to notifying you through:

• Notifications displayed prominently within the platform upon your next login.
• An email sent to the address registered on your account at least 14 days before the amendments take effect.
• A notice placed clearly on this Privacy Policy page.

The "Last Updated" date at the top of this page always reflects the latest version of this policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the orange88 platform after any amendments take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is ready to assist.

For official data rights requests (access, correction, deletion), please include "Personal Data Rights Request" in your message subject line so it can be prioritised and handled by the responsible team.